Warranty & Replacements

At RT Interior, we are committed to delivering premium-quality furniture and exceptional customer satisfaction. Every product is carefully inspected before dispatch to ensure it meets our quality standards.

Product Warranty

We provide a limited warranty against manufacturing defects on selected products. Warranty coverage begins from the date of purchase and applies only to the original purchaser.

Our warranty covers:

• Manufacturing defects in materials and workmanship
• Structural defects under normal residential or office use
• Faulty hardware or mechanisms caused by manufacturing issues

The warranty does not cover:

• Normal wear and tear
• Damage caused by misuse, accidents, improper assembly, or negligence
• Scratches, dents, stains, or cosmetic damage occurring after delivery
• Damage resulting from modifications or unauthorized repairs
• Commercial use beyond the product’s intended purpose

Warranty periods may vary depending on the product category. Please contact our team for specific warranty information regarding your purchase.

Replacement Policy

If you receive a product that is damaged during transit, defective, or incorrect, please notify us within 48 hours of delivery.

To request a replacement, please provide:

• Your order number
• Clear photographs of the product and packaging
• A brief description of the issue

Once verified, our team will arrange a replacement or suitable resolution as quickly as possible.

Eligibility for Replacements

Products may qualify for replacement if:

• The item received differs from what was ordered
• The product has a verified manufacturing defect
• The item arrives damaged during shipping

Replacement requests may not be approved if:

• The issue is reported after the specified timeframe
• The product has been damaged through improper use
• The item has been altered or repaired by a third party

Custom-Made Products

Custom-made furniture and bespoke interior solutions are manufactured according to customer specifications. Due to the personalized nature of these products, replacements are only available in cases of manufacturing defects or damage during delivery.

How to Submit a Claim

To initiate a warranty or replacement request, contact our customer support team with your order details and supporting photographs.

Phone: +92 300 883 7036
Email: sales@rtinterior.com

Our team will review your request and respond within 2–3 business days.

Our Commitment

We stand behind the quality of every product we create. If you experience any genuine manufacturing issue, we will work with you to provide a fair and timely solution, ensuring your complete satisfaction with RT Interior.